Privacy Policy

​​Introduction

At BCSHH, safeguarding the privacy and security of our customers is of utmost importance. This Privacy Policy outlines our practices regarding the collection, use, storage, and protection of personal data when you interact with our website, utilize our services, place orders through our online store, or engage with our design and installation services. By using our website, services, or submitting personal information, you agree to the practices described in this policy.

We are committed to maintaining the highest standards of data protection and comply with applicable data privacy laws and regulations. Our commitment to transparency and user control ensures that you understand how your data is handled and gives you the ability to make informed decisions about your personal information.

Information We Collect

To provide personalized, efficient, and secure services, we may collect the following categories of personal data:

1. Personal Identification Information
   When you interact with our website, we may collect basic personal details such as your full name, email address, contact number, and mailing address. This data allows us to communicate with you, process orders, and deliver services effectively.

2. Order and Transaction Data
   When you make a purchase through our e-commerce platform, we collect order-related information, including your billing address, shipping address, payment information (securely processed via third-party payment providers), and transaction history. This data is necessary to process payments, fulfill orders, and ensure successful delivery.

3. Payment and Financial Data
   To facilitate transactions, we process payment data through reputable third-party payment processors. BCSHH does not store your credit card or bank account details; all financial data is securely handled and encrypted by third-party payment providers.

4. Usage Data and Digital Interactions
   Our website collects data on how you engage with our online store, including pages visited, products viewed, search terms used, time spent on the site, and interactions with the website. This information helps us optimize user experience, improve website functionality, and tailor our services to meet customer needs.

5. Communication and Support Data
   Any information you provide when contacting our customer support team via email, phone, or web forms, such as inquiries, feedback, or requests for assistance, may be collected. This allows us to respond effectively to your needs and improve our services.

6. Marketing Preferences and Consent
   When you opt-in to receive newsletters, promotional offers, or product updates, we collect data on your preferences and communication choices. This allows us to send relevant and personalized marketing communications, subject to your consent.

How We Use Your Information

We process your personal data for the following purposes:

1. Order Processing and Fulfillment
   We use the information you provide to process orders, verify payment, and arrange for the fulfillment of purchases made via our online store. This includes preparing, packaging, and shipping your order to the provided address.

2. Customer Support and Service Delivery
   Your information is used to provide customer support, respond to queries, resolve issues, and assist you with any inquiries related to your orders, products, or design and installation services.

3. Design and Installation Services
   We utilize your personal information to offer customized design services, schedule consultations, and deliver bespoke installation solutions based on your needs and preferences. This may include interacting with you for project planning, progress updates, and feedback.

4. Improvement of Website and User Experience
   Your data helps us understand how users interact with our website and online store. We use this information to enhance the design, functionality, and performance of our site, improve product offerings, and make the user experience more intuitive and efficient.

5. Personalized Marketing and Communications
   With your explicit consent, we may use your personal information to send you newsletters, special offers, product promotions, and updates about new products or services. You can choose to unsubscribe from such communications at any time through the provided link or by contacting us directly.

6. Analytics and Performance Tracking
   We employ third-party analytics services to evaluate the performance of our website and marketing efforts. These tools help us identify areas for improvement and optimize the customer journey on our platform.

Data Sharing and Disclosure

We are committed to maintaining your privacy. However, there are certain circumstances in which we may need to share your personal data with third parties:

1. Third-Party Service Providers
   In order to provide certain services, such as processing payments, shipping products, and conducting website analytics, we may share your information with trusted third-party service providers. These companies are carefully selected, and we ensure they comply with stringent data protection standards. Third-party service providers are prohibited from using your data for purposes beyond the services they perform for us.

2. Legal Compliance
   We may be required to disclose your personal data in response to a valid legal request, such as complying with a subpoena, court order, or government investigation. We may also disclose your data if necessary to protect the rights, property, and safety of BCSHH, our users, or others.

3. Business Transfers
   In the event of a business transition such as a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction. We will notify you if your data becomes subject to a different privacy policy as a result.

4. Security Measures
   We implement industry-standard security measures to protect your personal information, including encryption and secure data storage. We employ robust physical, technical, and administrative safeguards to protect against unauthorized access, alteration, or disclosure of your information.

Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy. The retention period may be extended where required for legal, regulatory, or operational reasons. After the retention period has expired, we will securely delete or anonymize your personal data, unless otherwise required by law.

Cookies and Tracking Technologies

Our website uses cookies and other tracking technologies to improve your browsing experience and provide a more personalized service. Cookies help us track how users interact with the site, identify popular products, and tailor content to individual preferences.

1. Essential Cookies
   These cookies are necessary for the functioning of the website, such as remembering your shopping cart items, preferences, and login details.

2. Performance Cookies
   These cookies help us analyze website traffic, measure performance, and track user behavior. They allow us to improve the website’s functionality and enhance the user experience.

3. Targeting/Advertising Cookies
   These cookies allow us to display personalized advertisements based on your browsing behavior. You can opt-out of targeted advertising by adjusting your settings or through third-party tools.

You can manage your cookie preferences by adjusting your browser settings. Please note that disabling certain cookies may impact the functionality of our website.

Your Rights and Choices

As a user, you have several rights regarding the data we collect about you:

1. Access and Portability
   You have the right to access the personal information we hold about you and request a copy of that data in a commonly used format. You may also request to have your data transferred to another provider.

2. Correction and Updating
   You can update or correct your personal information if it is inaccurate or incomplete. This can be done by accessing your account or contacting us directly.

3. Deletion and Erasure
   You may request that we delete your personal data. However, please note that certain data may be retained for legal or operational purposes as required by law.

4. Opting-Out of Marketing Communications
   You have the right to withdraw your consent for marketing communications at any time. To opt-out, you can click the “unsubscribe” link in any promotional email or contact us directly.

5. Object to Processing
   You have the right to object to the processing of your personal data in certain circumstances. If you wish to exercise this right, please contact us.

6. Restriction of Processing
   You may request that we restrict the processing of your data in certain circumstances, such as during an investigation into the accuracy of your data.

To exercise any of these rights or if you have any questions or concerns about our use of your personal data, please contact us at bathroomscshh@yahoo.com.

Changes to This Privacy Policy

We may periodically update this Privacy Policy to reflect changes in our practices, services, or legal requirements. Any updates will be posted on our website with an updated revision date. We encourage you to review this policy regularly to stay informed about how we are protecting your personal data.

 

Last updated:2018